Return & Refund Policy

At fishnchipzzz, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Eligibility for Refunds or Replacements

Refunds or replacements are only applicable under the following conditions:

• The product was damaged during shipping
• The product delivered is incorrect
• The product has missing parts or items

Customers must report the issue within 24 hours of receiving the product.

To raise a complaint, customers must contact us on:

WhatsApp: +91 8700218457

Mandatory Proof Requirement

To process any refund or replacement request, customers must provide:

• A proper and complete unboxing video
• The video must clearly show:
  • The sealed package before opening
  • The shipping label
  • The complete unboxing process without cuts or edits
  • The damaged, missing, or incorrect item clearly visible

Claims without a valid unboxing video will not be accepted.

No Return / No Exchange for Change of Mind

We do not accept returns, refunds, or exchanges in the following situations:

• Customer changed their mind after purchase
• Customer no longer wants the product
• Wrong product ordered by customer
• Compatibility issues not caused by us
• Order cancellation request after shipment

Once an order has been shipped, it cannot be cancelled, returned, or refunded unless it falls under the eligible conditions mentioned above.

Order Cancellation Policy

Customers may request order cancellation only before the order has been shipped.

To request cancellation, contact us immediately at:

WhatsApp: +91 8700218457

If the order has already been dispatched, cancellation requests will not be accepted.

Refund Process

Once the issue is verified and approved by our team:

• A replacement product may be shipped, or
• The refund will be processed through the original payment method (if applicable)

The processing time may vary depending on the payment provider and shipping timelines.