Return & Refund Policy

Overview

At fishnchipzzz, customer satisfaction is important to us. Please read this policy carefully before making a purchase.

Eligibility for Refunds or Replacements

Refunds or replacements are only applicable if:

• The product was damaged during shipping
• The product delivered is incorrect
• The product has missing parts or items
• The product is Dead on Arrival (DOA)

Issues must be reported within 24 hours of delivery.

Mandatory Proof Requirement

To process any claim, an unboxing video is required.

• Sealed package must be shown before opening
• Shipping label must be visible
• Full unboxing must be continuous (no cuts or edits)
• Issue must be clearly visible in the video

Claims without valid unboxing video will not be accepted.

No Return, No Exchange & No Cancellation Policy

We do not accept returns, exchanges, or refunds in the following cases:

• Issues arising after the product has been used
• Change of mind after purchase
• Incorrect product ordered by the customer
• Compatibility issues not caused by us
• Order cancellation after confirmation

Once an order is placed and confirmed, it cannot be cancelled, returned, exchanged, or refunded unless it qualifies under our replacement policy.

Order Cancellation Policy

Orders can only be cancelled before shipment. Once dispatched, cancellation is not possible.

To request cancellation, contact us immediately via WhatsApp:

+91 8700218457

Refund / Replacement Process

Once your claim is verified, we will either:

• Send a replacement product, or
• Process refund to original payment method (if applicable)

Processing time depends on the payment provider and shipping timelines.

Support

For any issues or assistance, contact us on WhatsApp:

+91 8700218457